WordPress Technical Support Specialist

As a WordPress Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

To love this role, here’s the type of person you are:

  • You’re passionate about solving problems and helping people.
  • You’re incredibly positive and enjoy making another person’s day.
  • You’re an excellent communicator who makes sure nothing slips through the cracks.
  • You’re a self-starter who loves taking initiative and seeing things through to completion.
  • You have the curiosity and desire to learn and grow your skills.
  • You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

Common responsibilities include (but are not limited to):

  • Working the support inbox, making sure our customers receive timely responses.
  • Fielding and recording feature requests.
  • Providing support to users on the WordPress.org forums for our plugins.
  • Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
  • Pre-release quality assurance testing for updates and new releases.
  • Updating and creating tutorials and documentation.
  • Writing code snippets to solve one-off problems.

Here are some skills that will come handy:

  • Excellent English writing and communication skills. We believe communication is critical.
  • Patience, grace, and a sense of humor.
  • Exceptional troubleshooting abilities (ie include finding CSS  and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
  • At least 2 years of experience with WordPress.
  • Strong comprehension of HTML and CSS – you can write HTML and apply styling from “scratch”.
  • Strong leadership with the ability to step up and take charge when needed.
  • You can take technical lingo and make it understandable to customers.
  • Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.

Bonus points if you also have:

  • Proficiency in writing documentation.
  • Proven track record providing support for WordPress plugins.
  • Experience working with email marketing service providers (eg. MailChimp, AWeber, etc).
  • Experience with WordPress development (eg themes, hooks, filters, plugin API, etc).
  • Working knowledge of PHP.

What we offer to WordPress Technical Support Specialist:

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

  • Competitive Salary.
  • Health Insurance benefits for full-time U.S. employees.
  • Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore and more.
  • Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
  • Paid maternity and paternity leave.
  • We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
  • We give you the opportunity to solve challenging and meaningful problems that make a difference.
  • Custom Branded laptop at your five year anniversary.
  • We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
  • Ability to work with some of the best people in the business through frequent, if not daily, interactions.
  • And in case you were wondering: no politics, no b.s., and no jerks.

Location

This is a remote position – our team is spread around the globe! Our home base is in Florida, USA, so company operating hours are 9am – 5pm ET (UTC -5). While full coverage is not a requirement, you must be available from 12pm – 5pm ET each day.

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Why Remote Job?

  1. 1) with remote job you can live anywhere in the world, you just need internet connection;
  2. 2) you can plan your work routine and free time yourself;
  3. 3) if you choose remote job, you have so many directions that you only need to choose one;
  4. 4) instability promotes concentration of the mind, there are all prerequisites to achieve much more;
  5. 5) working remotely you can become a real family man: be all the time with your loved ones, show real parental care, see how your children grow up, enjoy everything together.

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Please contact as if you found any error or have an idea how we can improve our service: [email protected]

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