WordPress Support Specialist (remote, full-time)

We’re looking for a kind, supportive, and all-around friendly people to join our growing support team as a WordPress Support Specialist!
You love helping make the technical, non-technical, and are a wizard at debugging difficult issues.
You’re proactive, not reactive. A self-starter and a great dude or dudette.

Responsibilities for a WordPress Support Specialist

  • Respond to support questions about the Astra theme and our other products.
  • Answer questions in our help desk software HelpScout.
  • Write detailed bug reports with replication steps for our developers to fix.
  • Write new documentation and update existing articles as needed.

What are we looking for?

You’re an empathic person. In general, people write in to support because they are frustrated, as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.

You want to make a difference. We have hundreds of customers write in to us on a daily basis. As part of the support team, you’ll be making a real difference to real people.

Someone who can make the technical, non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all, explaining this in a non-patronizing way, in easy to follow plain English isn’t easy! But that’s what we need. 🙂

Who are you, and what do you bring?

  • Empathy for customers.
  • Passionate about providing excellent support.
  • Fluent English (spelling and grammar).
  • At least 1+ years of experience with WordPress.
  • Understanding and ability to write custom CSS.
  • Understand and the ability to write HTML.
  • Familiar with tools like HelpScout, Trello, Asana, Github, and Slack.
  • Polite and understanding.
  • Self-starter. You don’t have to be micromanaged.
  • Troubleshooting experience.
  • A curiosity to learn and grow.

Bonus points for any of the following

  • Ability to write and understand PHP.
  • Ability to write and read jQuery, Javascript, and any JS framework.
  • WordPress plugin development experience.
  • WordPress theme development experience.
  • Previous remote working experience.

What we offer you to a WordPress Support Specialist!

We believe in working closely and bringing the best out in each other. We’re a fun, supportive, and creative group of individuals. We’ll offer you:

  • A competitive salary. 💵
  • Paid time off if you join us full-time.
  • The opportunity to learn and grow in a fast-growing team.
  • The chance for your work to make a real impact on people’s daily lives.
  • Autonomy. We don’t micro-manage, we believe in letting you manage your own time as you see fit. Given the nature of support, though, you may need to be flexible for cover at certain hours.
  • Fully remote work.
  • Want to work from anywhere? This is the job for you.

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Why Remote Job?

  1. 1) with remote job you can live anywhere in the world, you just need internet connection;
  2. 2) you can plan your work routine and free time yourself;
  3. 3) if you choose remote job, you have so many directions that you only need to choose one;
  4. 4) instability promotes concentration of the mind, there are all prerequisites to achieve much more;
  5. 5) working remotely you can become a real family man: be all the time with your loved ones, show real parental care, see how your children grow up, enjoy everything together.

Contact Us

Please contact as if you found any error or have an idea how we can improve our service: [email protected]

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